• 31 Jan 2009 /  Sage Advice

    Some Mail users are experiencing problems, after upgrading the operating system to Leopard, where Mail will hang, the Mail interface appears blank, or not respond to input. One way to fix is to delete the mail .plist preferences file. This file is located in your Home folder under Library and Preferences. Hopefully you have all of your mail account settings written done just in case you lose them.

    Also, if you have Leopard and a second hard drive for Time Machine (you should have a second Time Machine drive if you are on Leopard–that’s the whole point!), run an immediate backup just before you start messing with your Mail preferences just in case. Go up to the Time Machine icon in the right-side of the menu bar and choose “Backup Now.” When it finishes, you may proceed! I don’t want anyone to lose all your emails!

  • 31 Jan 2009 /  Sage Advice

    Sage Advice has been chosen to participate in the Citrix Beta test for their latest remote support option, GoToAssist. With this product Sage technicians can offer remote support and can control both Macs and PCs from anywhere in the world. This will allow us to more accurately and quickly diagnose and fix problems and get you up and running fast! Call us for a demo and we are sure you’ll be impressed.

    We have done some initial testing and it has performed flawlessly. We were able to fix several problems remotely in a matter of minutes. Very impressive!
    citrixgotoassist